Terms & Conditions

Terms & Conditions

 

1 General:-    Below are our standard terms and conditions, which are for the protection, consideration and information of all parties. It is important that you read, understand and accept these conditions. The contract is between the Company and the client, being any person travelling or intending to travel on an activity or tour operated by the company. The contract, including all matters arising from it, is subject to Irish law and the sole jurisdiction of the Irish courts. On receipt of the Curtis and Hooper invoice it is important to check the details are exactly as you requested. In the case of any discrepancy, please contact us immediately.

Your contract is with Curtis and Hooper’s parent company Activity Days Ireland  Ltd (hereinafter also referred to as “ADI” or “we” or “us”), of 10 Bracken Wood, Blarney, Cork, Ireland, registered in Ireland under Company No. 559999

 

Information before Booking

2.1 Number in Booking:-A booking can be made for a minimum of  two people or for a larger group. For a group one person in the group will be a ‘lead name’ on the booking and guarantees that he or she has the authority to accept and does accept on behalf of the party the terms of these booking conditions

2.2 To Secure a Booking:-To secure a booking the company or its agents needs a completed Booking Form and the necessary deposit in Euros. If travelling within 6 weeks (42 days) full payment must be made at the time of booking.

 

2.3 Age:- The first named client must be over 18 years of age and all others must be over 12 years of age to take part in an activity.

  

  2.4 Confirmation:- To confirm your booking you are required to pay a non-refundable deposit of 25% of the trip price. A contract will exist as soon as we receive a booking deposit and issue our conformation invoice. It is the responsibility of the ‘lead name’ to ensure all details are correct and to ensure that each member meets the fitness criteria required for all activities.

 

2.5 Transport:-  As  transport is included in the price quoted this refers to self-drive car hire for up to 4 people .The rental reservation is made on your behalf by Curtis and Hooper with the rental price and basic insurance in the quote. The rental agreement is between the client and the car hire company directly and the client must sign the rental documents before a car can be collected. If you wish to add additional insurance cover, sat nav, baby seats or other additional they can be requested by Curtis and Hooper but are not included in the rental quote and are paid for when the car is collected.

 If the group is larger than 4, the transport cost per person may increase or decrease depending on the size of vehicle hired. An ordinary driver’s licence will suffice to drive a vehicle taking up to 8 people.  Any larger vehicle requires a mini-bus licence.

If a group are on a golf holiday, then space must be allocated in the vehicle for the golf clubs.

If a group wants us to provide a driver then this is charged at a Tailor Made Price for the hire of the vehicle and driver inclusive.

 

2.6 Accommodation:-  Accommodation is usually  for two people in twin bedded or double bedded rooms unless stated otherwise. Where a single room or family room for 3 people is requested, we will try to accommodate this but a single supplement will often apply – please specify at the time of booking.

We ask for rooms to be ready for your arrival but the normal check in time in Ireland is 2-3pm. Bags can be left with reception if this happens. If you are delayed for any reason please contact the hotel directly and our office so that we can liaise. Check out time is normally by 12.00 noon.

The price quoted is for bed and breakfast and does not include the cost of any other meals in the accommodation. All hotels have dining rooms and we can provide you with a list of other restaurants near your accommodation.  Self catering properties can provide breakfast on request. Details of the hotel are available on request, with information on the facilities on your accommodation voucher. Smoking rooms are available on request but smoking is not permitted in public areas of public buildings in Ireland.

 

2.7 Activity:- It is assumed that all clients taking part in activities are fit, over 12 years of age and meet the fitness level required for each activity. Any information provided by Curtis and Hooper on such matters as climate, clothing, baggage, travel, accommodation, special equipment etc. is given in good faith but without responsibility on the part of ADI. The correct footwear must always be worn for walking trips. All safety equipment provided must be worn for watersports. We can add extra activities to your itinerary if you ask at the time of booking.  Please read the fitness scale here, which we have indicated with a symbol ……

 

2.8 Independent Travel:- When you book with Curtis and Hooper you are in charge of the trip, choosing what to do and where you  to go. You  can book a pre or post hotel night accommodation but this must be booked with the rest of the trip. We organise the transport, accommodation and activities during the trip, but are not responsible for any independent activity you undertake during your stay in Ireland

 

2.9  Changes to Start Date:- If a client, after booking  a trip and paying a deposit and/or full payment, would like to change onto an alternative trip, or change one of the guided activities an additional administration fee of €25 is charged. If the trip originally booked starts within 8 weeks of the request to change trips being made, any such change may be treated by us as a cancellation, in which case the cancellation conditions in section 2 will apply

 

2.10 Personal Insurance:- We require that all clients hold travel Insurance whilst on a trip organized by the company. It is the responsibility of the ‘Lead Name’ to ensure that each member of their party has private travel insurance for the full duration of the tour. This must cover at a minimum medical expenses, injury, death, repatriation, cancellation and curtailment with adequate cover. In the event of emergency medical rescue and/or repatriation from a trip by whatever means, the responsibility of such costs will be borne by the client. It is therefore essential that adequate cover is in place. We strongly recommend that you take out an insurance policy at the same time as booking.   All luggage and personal equipment are, at all times, at your own risk. We will not be responsible whatsoever for any loss, damage to your luggage and/or personal equipment. We therefore recommend that your insurance policy includes cover for baggage and personal items.

 

2.11 Medical Conditions & Dietary Requirements  If you are affected by a medical condition which may affect your or other people’s enjoyment of the holiday, you must advise this at the time of booking. Similarly, you must advise us of dietary requirements at the time of booking. We can advise where to buy gluten free products or other dietary foods if requested.

 

The Booking

 

3.1 How to Book:- Clients booking by telephone, by website/E-mail or fax will be deemed to have signed the Booking Form and read and accepted these Booking Conditions.

 

3.2 Depsoit:- Please note your deposit is non-refundable. For Tailor Made Tours we require a deposit of €500 to put the package together for you. A booking is accepted and becomes definite only from the date when the company sends a confirmation. It is at this point that a contract between the company and the client comes into existence. Once we receive your deposit and having accepted your booking form, the contract between us will become binding and we will send you an invoice for the balance and advise you of the date for payment of the same.

A booking is accepted and becomes definite only from the date when the company sends a confirmation. It is at this point that a contract between the company and the client comes into existence. Once we receive your deposit and having accepted your booking form, the contract between us will become binding and we will send you an invoice for the balance and advise you of the date for payment of the same

 

3.3  Payment of Balance for Trip:-The balance of the money due including any surcharges must be paid to the Company or their agents not later than 56 days prior to departure. In the case of non-payment of the balance by the due date the company reserves the right to cancel your booking and cancellation charges will apply.

 

3.4  Price and Payment :-Before your booking is confirmed and comes into existence the company reserves the right to increase or decrease published prices. Website prices are quoted in Euros and a currency convertor will appear on the site as requested.  This will give the rate of the day for the trip quoted and the price quoted is of that date. Payment will also be accepted in US, Canadian or Australian Dollars,  or by bank transfer (charges may apply). Payment will be accepted by:-

   •     Maestro, Visa Electron, Visa Debit and Solo debit cards or Visa/Mastercard credit cards (a surcharge of 2.0% will be levied for payments by credit card and non-Euro debit cards).

   •     Bank Transfer (details available from our office).

 

 4    photographs and illustrations

We provide pictures, photographs and other illustrations on the Site for the purposes of giving you a depiction of the activity. These pictures, photographs and other illustrations are for information purposes only and Curtis and Hooper  makes no representation or warranty, express or implied in respect of them.

  1.   INTELLECTUAL PROPERTY AND MATERIALS

5.1 You agree and acknowledge that all intellectual property including but not  to limited copyright, moral rights, patents, trademarks, trade name, service marks, designs (software or otherwise), data base rights, whether registered or unregistered generally present and future in and relating to the Site (the “Intellectual Property”) belong and shall belong exclusively to Activity Days Ireland Ltd.

5.2You may not reproduce, distribute, modify, sell, display, exploit or otherwise use any of the Intellectual Property. All trade marks names or logos of third parties are the property of their respective owners.

  1. The design of the Site, text, graphics, content and software thereof are copyright of Activity Days Ireland Ltd. .
  1. THIRD PARTY LINKS

6.1 The Site may contain links to other websites.  In no way should this be interpreted as an endorsement of any company, content or products to which this Site links.

  1. If you decide to access any of third party websites linked to the Site, you do so entirely at your own risk. Adventure Days Ireland makes no representation or warranty whatsoever about any other website which you may access through the Site.
  2. Adventure Days Ireland is not responsible for the availability or content of any third party site and shall not be liable for any loss, or damage arising out of or connection with the use (or non-use) or reliance on such third party sites.
  1. DATA PROTECTION AND PRIVACY POLICY

Adventure Days Ireland respects your privacy. We have prepared a privacy policy which explains our data processing practices and the way in which your personal data is used. A copy of our privacy policy can be obtained at [insert link]. If you have any requests concerning your personal information or any queries with regard to our processing please contact us at team@curtisandhooper.ie. By accessing and viewing the Site you agree that we may process your personal data in accordance with our privacy policy.

 

8  Cancellation of Booking

8.1) Any cancellation must be notified in writing by the person who made the booking or ‘lead person’ if  for a member of a group. If you cancel your holiday:

a) more than 56 days prior to the start of your trip, you will only be charged your deposit.

b) between 35 and 55 days prior to the start of the trip, you will be charged 30% of the price.

c) between 15 and 34 days  prior to the start of the trip you will be charged 50% of the price

d) from 14 days to departure day for the trip you will receive nil refund on the price.

Note: We appreciate that wholly unforeseen events may result in cancellation. We therefore strongly advise you to take out insurance against irrecoverable cancellation costs.  You will be advised of the exact amount of any cancellation charge prior to the cancellation being finalised.

 

8.2 Changes or Cancellation by Us:-  Before you enter into a contract with us, we reserve the right to change any of the facilities, services or prices described in our website. We also reserve the right to cancel the trip. For example, if the minimum number of clients required for a trip is not fulfilled, we may have to cancel your trip. It is unlikely we will have to make any changes to your trip and any changes are usually very minor. If a major change becomes necessary, we will inform you as soon as reasonably possible if there is time before your trip begins

 

8.3 Cancellation of Activity:-  If the weather is not suited so an activity taking place then the local guide has to cancel the activity we will attempt to provide an alternative in the area, if possible. The weather problems may be fog, heavy rain and storms, high winds causing a dangerous swell or unstable ground due to mud.  We will refund the cost of the activity if we cannot replace it within the timeframe of your holiday. The safety and welfare of the clients is always our highest concern

 

8.4 Force Majeure:- Where a major change or cancellation arises from circumstances amounting to force majeure, we will endeavour to refund all sums as yet unpaid by us to our suppliers, however it is your responsibility to claim the remainder of any irrecoverable payments and charges from your travel insurers. When a major change or cancellation occurs you will have the choice of either accepting the change of arrangements, purchasing another available activity, or cancelling your trip. We will refund all payments made directly to us in respect of the trip cost. We will not refund any personal expenses you may have incurred as a result of your booking such as flight payments for land-only trips, travel insurance, equipment purchases, visas, vaccinations etc.

 

9 Complaints

9.1 If a client has a reason to complain, you must notify the office in Blarney and the relevant supplier.

9.2 If the client’s complaint is not dealt with satisfactorily at the time they must write to us with full details of the complaint within 14 days of the end of the tour. Failure to notify the complaint within this time will diminish or extinguish the client’s ability to claim compensation.

9.3 The company provides all services on a ground only basis. The client is responsible for arranging their own transport to the designated start point for each tour.

9.4 The company cannot accept any liability for any delay/cancellation in your transportation and cannot offer a refund for loss of trip days.

9.5 When a major change or cancellation occurs you will have the choice of either accepting the change of arrangements, purchasing another available activity, or cancelling your trip. We will refund all payments made directly to us in respect of the trip cost. We will not refund any personal expenses you may have incurred as a result of your booking such as flight payments for land-only trips, travel insurance, equipment purchases, visas, vaccinations etc.

9.6 If a person has an illness, lack of fitness due to a broken bone or ill health it is essential that the ‘lead named’ person advise ADI at once as the fitness index shows the fitness level required for an activity. The local guides are entitled to refuse permission for a person who is not fit enough to take part in an activity.

 

  1. GENERAL

10.1These Terms and any non-contractual obligations arising out of or in connection with your use of the Site shall be governed by, and construed in accordance with, the laws of Ireland and the courts of Ireland shall have jurisdiction to settle all disputes that arise out of or in connection with the Terms and your use of the Site.

10.2We may, at our discretion and without notice, amend the Terms from time to time, the most recent of which will be located on the Site.

10.3  We may, at our discretion and without notice suspend, terminate, modify or vary content available on the Site and restrict access to, and availability of, the Site.

  1. If the whole or any part of a provision of this Agreement is or becomes illegal, invalid or unenforceable, then the provision so found shall be deemed severable and deleted from them.
  2.  We may, at our discretion assign or transfer any right, title or interest in this Site to any successors in title to our business or to a third party.
  3.  We shall not be held responsible for any delay or failure to comply with its obligations under these Terms if the delay or failure arises from any cause which is beyond our reasonable control.
  4.  We will try to make our website available but cannot guarantee that our Site will operate continuously or without interruptions or will be error free and can accept no liability for its unavailability. You must not attempt to interfere with the proper working of the Site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website router or any other internet connected device.

 

11 The Cancelation of A Booking

 The booking conditions may only be waived by a Director of Activity Days Ireland in writing. When you sign the booking form you agree to accept all these booking conditions, and when we accept your booking we agree to carry out our obligations to you as defined in holiday information provided to you. Both sides of this agreement are made subject to, and must be interpreted and enforced according to Irish Law in and Irish Court. CurtisandHooper.ie is a fully owned business of Activity Days Ireland Ltd – 1 February  2017